All of our products are shipped electronically - you will never receive a physical shipment from us for any product. This is not always obvious because Google Checkout requests a physical address from you but nothing will ever be shipped. Instead, you will receive a confirmation email from us with a download link (or in some cases, a font as an attachment).
All orders are processed manually, i.e., they require human intervention. Before we can charge an order, Google performs its own processes to check the credit card number. Additionally, Google allows a short window of time for buyers to cancel their order -- this is generally never more than 30 minutes -- but until this window passes, we cannot charge your order so download links are never “immediate.”.
Google Checkout allows you to hide your google email address but we have discovered that many people have trouble receiving our emails when they are anonymized in this way. Please consider using your full Gmail address. We do not send unsolicited emails unless they are directly related to a product you have ordered.
Except in very rare instances, we respond to all orders within 24 hours (most orders are handled within 4 hours). If you have not received an email from us with your download link within 24 hours, please email us directly at sales@xenotypetech.com. (Be sure to check your Spam or Bulk Mail folder first!)