We’re committed to providing support for all of our products but there are several different types of issues that can cause problems when using our language kits and several of these are outside of our control. We provide information in this section to help you in isolating the potential cause of any difficulty you’re experiencing.

We’ll constantly add to this section but in the meantime, if you’d like to see a specific issue addressed, send us an email.

Please note that unless otherwise stated, all comments pertain to an Apple Macintosh computer running OS X 10.2.